Support Centre
How Can We Help?
Whether you have a question about a product, your purchase, delivery or warranty, we’re here for you.
WhatsApp Support
The fastest way to reach us. Send a photo of your receipt or your device and we will take it from there.
Chat With Us+1 747 242 8392
Email Support
Best for orders, warranty paperwork and anything you would like in writing.
Send Us an Emailelcielomedspa@gmail.com
Our team aims to respond to WhatsApp and email inquiries within 24 hours.
Visit the sanctuary
Marina Cabo San Lucas, Los Cabos, B.C.S., México. Consultations, treatments and product advice, in person.
Opening hours & directionsFrequently Asked
Do I need an appointment for a consultation?
We recommend booking in advance to ensure dedicated time with our specialists, though walk-ins are welcome subject to availability.
Which payment methods do you accept?
We accept all major credit cards and secure online payment through our website. In-store we also accept cash and contactless payments.
Do you ship internationally?
Yes, we ship across Mexico and internationally. Shipping costs are calculated at checkout based on your destination, and orders over $150 ship free.
I have a question about a charge
Send us a message on WhatsApp or by email with your receipt or invoice number, and we will help you identify the charge and answer any billing question.
My device needs service or a warranty claim
Device warranties are provided and administered by the manufacturer. See our Warranty & Registration page for the official manufacturer links, or contact us and we will guide you through it.